Getaway Merch

From graphic tees and canvas totes to embroidered crews and hats, our new merch collection is designed to feel as good as it looks. Shop here, or continue reading to find info about:

• Merch Products
• Shipping
• Ordering
• Returns & Exchanges

Product

Can I be notified if something is back in stock? Once something sells out or is not available yet, you can enter your email address on the item page on shop.getaway.house to be notified once your favorite item is available!

What size should I buy? Most pieces run true to size, specific sizing guidance on each item will be held on that respective products page. We encourage you to measure before buying, as we do not offer exchanges or refunds. You can find the sizing chart at the bottom of each product page.

What materials are used in your items and are there any allergens to be aware of? All shirts are 100% cotton with the exception of our Varsity Embroidered Crew, which is 65% polyester,

35% cotton. Dad hats are cotton. Trucker hats are poly-mesh.

Shipping

How long does it take to receive my purchase? Once your product has shipped via UPS Economy, it usually takes 3 to 8 business days to arrive. Please note that this timeframe may vary depending on your location and any unforeseen circumstances. Once your order has been processed and shipped, you will receive a tracking number to monitor its progress. If you have not received your products,  please drop us a line here. 

Tracking shows my order was delivered, but I don't have it. What should I do?

Sometimes this happens. Occasionally a carrier will mark your package as delivered before it’s been physically dropped off.

Please be sure to check your front/side/back doors, garage area, mailbox, bushes or any other place where your package may be hiding. Also, please ask your neighbors if they may have received it for you or if the carrier accidentally delivered it to them.

Typically, packages turn up within 3 days. If it’s still missing after 3 days, please drop us a line here. 

What is my shipping status?

• PRE-SHIPMENT: Is your order stuck in pre-shipment? Pre-shipment means that your order is out of our warehouse and is in UPS’s possession—from here, any inquiries you might have about your package, including address adjustments, should be made to UPS directly. That said, we know this situation is frustrating. We apologize for any delays and appreciate your patience.
• IN-TRANSIT: Your order is making its way to you!
• MARKED AS DELIVERED BUT ISN’T: Occasionally, a carrier will mark your package as delivered before it’s been physically dropped off. Please be sure to check your front/side/back doors, garage area, mailbox, bushes or any other place where your package may be hiding. Also, please ask your neighbors if they may have received it for you or if the carrier accidentally delivered it to them.

How do I track my order?

Once your order is shipped, you will receive an email notification with the tracking info for your delivery. You can use this tracking number to monitor the status of your delivery.

What countries do you ship to? At this time, we only offer shipping within the continental United States and do not ship internationally.

How much is shipping and do you offer expedited shipping? We offer free delivery on all orders over $75. There is a $10 delivery fee on all orders under $75. 

Ordering

How long does it take to receive my purchase? 3-8 business days. Please note that this timeframe may vary depending on your location and any unforeseen circumstances. Once your order has been processed and shipped, you will receive a tracking number to monitor its progress.

Can I change or cancel my order? Unfortunately, we are unable to cancel or modify orders once they have been placed. Please carefully review your order details before completing your purchase.

Can I place an international order? At this time, we only offer shipping within the continental United States. We hope to expand our shipping options in the future to accommodate international customers.

Can I use a gift card or promo code on Getaway merch? Promotional codes and Getaway Gift Cards are not applicable to Getaway merchandise purchases.

Can I include a gift receipt with my order? We currently do not offer gift receipts. Please note that all items are final sale.

Do you offer gift wrapping or personalized messages? We currently do not offer gift wrapping or personalized messages with orders. 

How can I get in touch with questions? Please reach out to our team here. We'll get back to you as soon as possible!

Returns & Exchanges

What is your return and exchange policy? We do not accept returns or exchanges. All sales are final. Please ensure to carefully review your order before completing the purchase.

Can I exchange for a different size? No, all items are final sale and are not eligible for returns or exchanges. Most pieces run true to size, specific sizing guidance on each item will be held on that respective products page. We encourage you to measure before buying, as we do not offer exchanges or refunds. You can find the sizing tab at the bottom of each product page.

I received a damaged or incorrect item. What should I do? While we take every precaution to ensure your package arrives safely, we understand that unforeseen issues may arise during transit. If, for any reason, the item you received is not in new condition, or if you received the wrong item(s), please contact us as soon as possible with your order number and a photo of the issue. We’ll make it right.